Upcoming Trainings
If cost is a barrier for any of our trainings, please contact Training Team for payment options.
40-Hour Professional Mediation Training
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Course Description
This training course is for anyone who wants to help others solve conflicts more peacefully, build relationships with neighbors, co-workers and friends, strengthen professional skills, or become a certified mediator with the DRC. Over the course of 40 hours, you will learn the philosophy, process, and practice of a neutral facilitator. The concepts and skills taught are easily transferable and are designed to improve communication in all settings. *Cost: $700 *Does not include WA state sales tax Credits Offered:
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"It’s a beautiful thing to effect change in the world, or even just the community around us. Having conflict is never the problem. It’s having the ability to come to a resolution that’s difficult. And when you can work with others in creating change in your community, the ability to communicate becomes invaluable. I took the Conflict Crash Course a couple years ago through work and I was intrigued. When the 40 hour training became available in person here in Olympia, I was excited for the opportunity. The training was well put together, and very engaging. The class size was large enough to have a variety of questions, and Leah, Terry, and all of the volunteers were amazing. I’ve learned so much that I’m able to apply in both my professional and personal life. The volunteer mediators that took their time with the class were wonderful and it truly displayed their, and the DRC’s, commitment to encouraging growth in the world around us. I’m thankful for the experience and the knowledge gained."
Emily Lopez Senior Services for South Sound "The 40-Hour Professional Mediation training equipped participants with a sound framework, tools, and resources to support effective mediation skills for participants. The training provided participants with opportunities to put the process into action through mock mediations in which observes and coaches provided feedback in real time. Overall, participants shared appreciation for their learning and confidence in their ability to implement the skills they learned. I highly recommend the training for anyone interested increasing their skill mediating/navigating conflict." Maxine Broussard-Upchurch, Puget Sound Educational Service District |
Impactful Conversations: Giving & Receiving Feedback
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Course Description
Join us for this interactive training where we'll dive into the art of providing and accepting feedback. You'll learn intentional communication practices that build trust, accountability, and clarity. Participants will explore the barriers to effective feedback, how culture and identity shape feedback experiences, and practice delivering and receiving feedback in a way that promotes growth and mutual respect. This session focuses on shifting feedback from a dreaded obligation to a valued practice *Cost: $75 *Does not include WA State Sales tax Learning Objectives
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Clash to Conversation: Finding Connection Beyond Conflict
Next Offerings
May 2026
(ONLINE)
To learn more about this training visit Event Page
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Course Description
Disagreements are inevitable—but they don’t have to become battles. In this highly interactive workshop, you’ll learn practical strategies to transform conflict into meaningful dialogue. Through real-life scenarios, role plays, and civil communication tools, you’ll practice staying calm under pressure, expressing yourself clearly, and listening with respect. Walk away with the confidence to turn clashes into conversations that build understanding, strengthen relationships, and move things forward. *Cost: $75 *Does not include WA State Sales tax Learning Objective:
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Culture & Power: In Communication & Conflict
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Course Description
In this training, we go beyond surface-level communication to explore the deeper forces that shape how conflict unfolds: culture and power. Through interactive exercises and reflective dialogue, participants will examine how identity, positionality, and cultural context affect communication styles, conflict responses, and perceived credibility. This training is designed for anyone working within a diverse team or hierarchical power dynamic, as well as those serving a diverse population. We’ll offer tools for naming and navigating power dynamics—even when they’re invisible—and for fostering communication that honors difference while still getting the work done! *Cost: $75 *Does not include WA State Sales tax Learning Objective:
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Conflict Crash Course
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Course Description
Navigating the conflicts in our lives with integrity, civility and respect for oneself and others. It is fundamental to maintaining healthy relationships and building a civil society. This 4-hour training will provide you with concrete skills and practice that you can use in your day-to-day life in any setting:
Cost: $49 We emphasize both group collaboration and personal empowerment to resolve conflict and we recognize that our values are informed by our histories, experiences, and cultural backgrounds. |
Department of Enterprise Services Trainings
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Course Offerings
Communicate to Connect: Skills for a Healthy Workplace Conflict Happens! Skills to Move Forward Conflict De-escalation: How to Respond when Emotions Run High Trauma Informed Communication in the Workplace Reconciliation at Work: Repairing Relationships after Conflict If you belong to one of the following groups, you may be eligible to register for one of our communications course offerings through DES:
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Training Policies
Discounts
Group discounts are available for multiple registrants from the same organization.
Discounts are also available for active DRC volunteers, groups, partner faith communities, and mediators trained at other DRCs.
Cancellation Policy
Full refunds available for cancellations received 7 or more days prior to the first day of training. 50% credit for cancellations received less than 7 days prior to the first day of training. No refund for cancellations received on or after the first day of training. Credit may be used for future training. Please contact us for more information.
Questions?
Contact Leah Rietema with questions about registration, discounts and cancellations.
Group discounts are available for multiple registrants from the same organization.
Discounts are also available for active DRC volunteers, groups, partner faith communities, and mediators trained at other DRCs.
Cancellation Policy
Full refunds available for cancellations received 7 or more days prior to the first day of training. 50% credit for cancellations received less than 7 days prior to the first day of training. No refund for cancellations received on or after the first day of training. Credit may be used for future training. Please contact us for more information.
Questions?
Contact Leah Rietema with questions about registration, discounts and cancellations.
Getting Around
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2604 12th Court SW, Suite B
Olympia WA 98502 PO Box 6184 Olympia WA 98507 Hours Monday–Friday 9am–4:30pm Federal Tax ID: 94-3130662 |
Contact US (360) 956-1155
Stay informed about our services and trainings. |
Privacy Statement
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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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Our Business & Community Partners
The generous support of our business and community partners helps make the work of the DRC possible.
Please support these organizations that support peace in our community.
Please support these organizations that support peace in our community.
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Our Affiliate Partners
Local, state-wide and national.
Local, state-wide and national.
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