Alice Sharrett Joins DRC as New Mediation Manager

Alice Sharrett has joined the Dispute Resolution Center's staff as our new Mediation Manager.  In her new role, she will oversee the DRC's Call Center, train and supervise volunteer phone conciliators, and manage mediation client records, case scheduling and billing.

Alice brings an impressive, diverse set of skills and experience to our organization.  She has worked in management information systems since 1998, and has served our community in a wide variety of volunteer roles, including as a rape crisis and domestic violence hot-line responder.  Her involvement with the DRC dates back to 2012, when she completed her 40-hour Mediation Training and began volunteering as a phone conciliator.  She has been serving as the DRC's Case Manager, in an interim capacity, since May.
 
"The entire team is delighted to welcome Alice into the role of Mediation Manager," notes DRC Executive Director Jody Suhrbier.  "She has the perfect combination of data management, office organization, and systems analysis skills coupled with a warm, patient, and service-oriented manner.  She shares with all of us a dedication to continuous quality improvement in our efforts to offer high-quality conciliation and mediation services to our community."  

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