DRC Training Resources and Courses for 2018

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Custom Training 
Tailored for Your Organization's Needs 
The DRC provides customized training to businesses, organizations and government agencies to help prevent and manage workplace conflict, de-escalate intense situations, increase understanding, promote teamwork and improve customer service. 

Custom communication, conflict prevention and conflict resolution training benefits: 
- Supervisors & Managers      - Customer Service & Sales Staff   
- Human Resources Staff        - Public Safety Professionals   
- Work Teams                                - Educators & School Staff

"I found the DRC's training invaluable and applicable to any facet of my life. I have already recommended it to my colleagues." 
Training Participant

Standard Trainings
Facilitating Effective Meetings 
This training provides valuable concepts, processes, and skills for anyone who runs or attends meetings in businesses, government agencies, schools, non-profits, civic groups, faith communities or other organizations. 
16 hours over two days     Courses offered February & July 

Collaborative Negotiations 
Useful to anyone who manages or participates in work teams, this training provides powerful, common sense tools to advance your goals while preserving valuable relationships. 
16 hours over two days     Courses offered in March & November 

Professional Mediation Training 
These skills are beneficial to anyone who wants to help others resolve conflicts more peacefully, to build relationships with neighbors, co-workers, family and friends, to strengthen professional skills, or to become a certified mediator with the DRC. 
40 hours over five days     Courses offered January, June & October

Learn more about the DRC's Training Services and how they can benefit you and your organization.   
Contact Oriana Noël Lewis, Training Manager, at onlewis@mediatethurston.org
  call (360) 956-1155 or visit MediateThurston.org/Training 

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